Chapter 6 Portfolio Assignment

Chapter 6 Assignment

For this assignment, you will create hyperlinks on your blog posts, that take you to "View Only" documents of each Part. The hyperlinks should read: Click HERE for CCA6 Part 1 and Click HERE for CCA6 Part 2

Please title your google documents as follows:

CCA6 - Part 1 and CCA6 - Part 2. 

When you have finished writing and formatting your two parts, you will include each hyperlink and post on your blog before the end of class. 

Info on Business Letter Block Style:

Page 1:

http://www.cengage.com/resource_uploads/downloads/0538728841_177015.pdf

https://oup.useremarkable.com/production/images/uploads/3687/original/uk_sample_formal-letter.pdf

Part I

 Instructions: Write a response to the following inquiry. Use Block Style Modified Punctuation Style.  Make up your own answers to the questions asked. In your response to the student’s letter, mention that you are sending additional information in a separate package.  

Scenario: As Dean of Admissions for the University of Colorado, you have received a letter from James Kelly, a first year student at the State University of New York, 665 Catskill Hall, Oswego, NY 13126. James is interested in transferring to CU, but has several questions about the school’s curriculum and the transfer requirements. Below are his questions about CU:

a. Does CU offer an undergraduate degree in environmental engineering? If so, how long has this degree been offered at the school?
b. What are the admission requirements for transfer students?
c. Can all the courses taken at another school be transferred for credit?

Although he doesn’t ask, CU only accepts a few transfer students each semester; out-of-state tuition is significantly higher than in-state; and scholarships may be available. Consider whether to include any of this information.

Part II

#2 Instructions: Write a routine claim letter to the supplier. Use Block Style Modified Punctuation Style (See Page 95 For Assistance)

As the purchasing agent for Excel Energy Company, you ordered a box of laser cartridges from Nationwide Office Supply, 2610 Main St., Dubuque, Iowa 52405, for your Sampson Model printers. The total price was $525.00 including shipping and handling. The Supply Company’s catalogue description for this cartridge (Part No. 8R01656) stated: “Fits Epson and Xerox printers and most compatibles.” Because your Sampson is widely advertised as a Xerox compatible printer, you assumed the cartridges would work. However, when the order arrived, you discovered the cartridges didn’t fit your printer. They were about ¼ inch too thick, and wouldn’t seat properly.

You believe your supplier’s misleading advertising caused you to order the wrong model cartridge. You want the company to either refund the $525.00 you paid on its Invoice 95-076, or replace the cartridges with ones that will work with your printers. You’ll be happy to return the unusable cartridges if the company will provide instructions for doing so, and pay the return shipping cost.

Make sure to proofread your assignment for spelling, grammatical, and punctuation errors.

Chapter 5: Communicating Electronically

Using your text, complete the following activities and answer the following. Use complete sentences, full ideas, and proper grammar/spelling. Post your answers directly onto your blog, in a post titled " CH 5 Communicating Electronically"

1.    Not All Electronic Writing is the Same: Develop a professional email communicating the same message as the following text message:

            bob ok’d rept. :) Cud u proof and

            Ruff out sldes b4 mtg on Mon.

            fone me asap if prblm. TY.

2.    Instant Messaging and Texting Shortcuts:Make a list of 7/SEVEN “shorthand”—expressions that make online chatting and text messaging faster and more efficient

3.    What can you do to limit the excessive amount of email that lowers productivity? 

4.    What practices should be followed to avoid sending a “flame”? 

5.    How does communication differ when emailing, instant messaging, and texting?

6.    How does writing for a weblog differ from writing for a website? What precautions should be followed?

7.    What guidelines apply to recording an effective voice message? to leaving an effective voice message on another’s phone?

8.    Describe three business communication situations in which a technology channel would be inappropriate for exchanging information. Explain your choices.

Chapter 5 CCA Portfolio Assignment

INSTRUCTIONS:  (There are two parts to this assignment)

Part 1: 

Write an effective e-mail subject line for each of the following situations  

a)  You are providing employees important information about relocating their offices during the upcoming building renovation (details include dates, office assignments, packing procedures, security issues).

b)  You are explaining to your employees that a customary end-of-year bonus will not be possible due to declining sales. ( note - you must justify your decision without alarming the recipients).

 c)  You are sending a follow-up message to a recruiter you talked with at a career fair on campus, and attaching the requested copy of your resume.

Part II: 

You are the Office Administrator for Medical Associates, a physicians’ clinic. Compose a voicemail message that will be heard by patients and other parties who call and want to leave a message after hours. You will need to explain how to reach the voice mail box for the appointment desk, the insurance office, laboratory, and each physician (there are 4 physicians in the practice) – Drs. Smith, Jones, West, and Johnson.


DUE BY THE END OF CLASS TODAY

CH 4/CCA Portfolio Assn

INSTRUCTIONS: Proofread your answers for spelling, grammatical, and punctuation errors.  When explaining or describing your answers, each answer must be written in 3 to 5 sentences.

Answer the following 6 questions.

1. Explain why entertainment is not considered one of the foundational purposes of communication in organizational settings? 

2.  Describe the three categories of informative messages. 

3.  What are the four essential steps involved in effective persuasion? 

4.  In the workplace you will generally be communicating with five types of audiences. Describe each of these types. 

5.  The context of a message refers to the environmental influences that affect its content. Describe the four dimensions of context.  

6.  Read each of the following situations and decide what the audience reaction would likely be, and whether the deductive or inductive approach would be better. Explain your answers.

 a)  As the manager of a small retail clothing store, you are preparing a memo to let the employees know they are getting a 50 cent per hour raise. 

b)  As the assistant manager of a hotel, you are writing to a customer to let her know that the jewelry she left in her room when she departed has not been found. 

c)  As a newly hired advertising director, you are e-mailing the president of the company to request a 10 percent increase in your advertising budget.