Chapter 7 CCA: "Positive" Negative Communication

It's important to understand that sometimes you will be in the position to deliver negative information. 

Part 1:

Conduct an electronic search to locate an article that deals with successful negative communication in a company or organization. 

Prepare an abstract of the article that includes the following parts: (1) article citation, (2) name of organization/company, (3) summary/description of communication technique/situation, and (4) outcome(s) of the successful communication. 

As an alternative to locating an article, you could write about a successful "negative" communication situation that you have encountered either at work or at school. Prepare your abstract in a "memo" and post to your blog.

Part 2:

You will create a common scenario in the workplace, and write a response letter based on the situation. 

Step 1: Choose your scenario and expand with details:

Announcing Negative Organizational News 
OR
Providing Constructive Criticism
OR
Refusal of a Favor

Step 2: Using Chapter 7 and details from "Delivering a bad news message", you will create a message based on your scenario. 

For submission of this assignment, please create one GoogleDoc with Part 1 AND Part 2. Then link your shared googledoc directly onto your blog. 

You have 1 Block Period and 1 Regular Period to complete this assignment. All posts should be complete and finished by Friday 4/28

Business Communication through Social Media

Purpose: To find a real life example of a success story regarding a companies social media use.

Outcome: You will write a "Formal" one page paper following APA format including citations with your findings. You must title your blog post "Business Communication through Social Media", write a one paragraph abstract or summary of your piece, and then hyperlink to a googledoc with your Paper.  

Steps: 
1. Conduct an electronic search to locate an article that deals with successful communication in a company or organization through Social Media. 

2. Prepare an abstract of the article that includes the following parts: 
(1) article citation
(2) name of organization/company
(3) description of communication technique/situation. How is it used, how do they know it has been successful. 
(4) outcome(s) of the successful communication. 

Some Decent places to start, but might not provide enough for your whole piece...

http://gigaom.com/2009/06/16/real-life-twitter-business-success-stories/

http://mashable.com/2010/06/02/small-business-social-media-success-stories/

These posts with a link to your Paper/Doc are due by EOC on Friday 4/21/17

Business Letters

Business Letters. Over the next couple of classes, we will work on writing “Formal Business Letters” for specific situations. You will need to create a format that works (You can use a fake or mock address/name for an employer).

Utilize your book and the internet as resources to help you through this assignment.

All of your letters should created and saved in Google Docs. You will link your google doc letters from your blog. 

1.    Following Up on a Job Application: Assume that you have applied for a position earlier in this current class term. Make the assumption you prefer about the position: You applied for (a) an immediate part-time job, (b) a full-time job for next summer, (c) a cooperative education assignment or internship, or (d) a full-time job immediately after your graduation. Assume you have now completed the current class term. Mentioning the courses you have taken this term, write a follow-up letter for the position for which you have applied.

2.    Saying “Thank-You” for an Interview: Assume that you were interviewed for the job for which you applied in the previous Additional Assignment. Write a thank-you email message to the interviewer; send it to your instructor or submit as directed.

3.    Accepting a Job Offer: Write a letter of acceptance for the job (internship) for which you applied in Additional Assignment 3. Assume you have been asked to start work in two weeks. Provide additional details concerning work arrangements, salary, etc. Supply an address.

4.    Refusing a Job Offer Diplomatically: Assume that the job search identified in Additional Assignment 3 was very successful; you were offered positions with two firms. Write a letter refusing one of the job offers. Because you want to maintain a positive relationship with the company for whom you are refusing to work, provide specific reasons for your decision. Supply an address.


Assistance & Help with these letters can be found in the BCOM textbook, on pages 290-293

Chapter 6 Portfolio Assignment

Chapter 6 Assignment

For this assignment, you will create hyperlinks on your blog posts, that take you to "View Only" documents of each Part. The hyperlinks should read: Click HERE for CCA6 Part 1 and Click HERE for CCA6 Part 2

Please title your google documents as follows:

CCA6 - Part 1 and CCA6 - Part 2. 

When you have finished writing and formatting your two parts, you will include each hyperlink and post on your blog before the end of class. 

Info on Business Letter Block Style:

Page 1:

http://www.cengage.com/resource_uploads/downloads/0538728841_177015.pdf

https://oup.useremarkable.com/production/images/uploads/3687/original/uk_sample_formal-letter.pdf

Part I

 Instructions: Write a response to the following inquiry. Use Block Style Modified Punctuation Style.  Make up your own answers to the questions asked. In your response to the student’s letter, mention that you are sending additional information in a separate package.  

Scenario: As Dean of Admissions for the University of Colorado, you have received a letter from James Kelly, a first year student at the State University of New York, 665 Catskill Hall, Oswego, NY 13126. James is interested in transferring to CU, but has several questions about the school’s curriculum and the transfer requirements. Below are his questions about CU:

a. Does CU offer an undergraduate degree in environmental engineering? If so, how long has this degree been offered at the school?
b. What are the admission requirements for transfer students?
c. Can all the courses taken at another school be transferred for credit?

Although he doesn’t ask, CU only accepts a few transfer students each semester; out-of-state tuition is significantly higher than in-state; and scholarships may be available. Consider whether to include any of this information.

Part II

#2 Instructions: Write a routine claim letter to the supplier. Use Block Style Modified Punctuation Style (See Page 95 For Assistance)

As the purchasing agent for Excel Energy Company, you ordered a box of laser cartridges from Nationwide Office Supply, 2610 Main St., Dubuque, Iowa 52405, for your Sampson Model printers. The total price was $525.00 including shipping and handling. The Supply Company’s catalogue description for this cartridge (Part No. 8R01656) stated: “Fits Epson and Xerox printers and most compatibles.” Because your Sampson is widely advertised as a Xerox compatible printer, you assumed the cartridges would work. However, when the order arrived, you discovered the cartridges didn’t fit your printer. They were about ¼ inch too thick, and wouldn’t seat properly.

You believe your supplier’s misleading advertising caused you to order the wrong model cartridge. You want the company to either refund the $525.00 you paid on its Invoice 95-076, or replace the cartridges with ones that will work with your printers. You’ll be happy to return the unusable cartridges if the company will provide instructions for doing so, and pay the return shipping cost.

Make sure to proofread your assignment for spelling, grammatical, and punctuation errors.

Chapter 5: Communicating Electronically

Using your text, complete the following activities and answer the following. Use complete sentences, full ideas, and proper grammar/spelling. Post your answers directly onto your blog, in a post titled " CH 5 Communicating Electronically"

1.    Not All Electronic Writing is the Same: Develop a professional email communicating the same message as the following text message:

            bob ok’d rept. :) Cud u proof and

            Ruff out sldes b4 mtg on Mon.

            fone me asap if prblm. TY.

2.    Instant Messaging and Texting Shortcuts:Make a list of 7/SEVEN “shorthand”—expressions that make online chatting and text messaging faster and more efficient

3.    What can you do to limit the excessive amount of email that lowers productivity? 

4.    What practices should be followed to avoid sending a “flame”? 

5.    How does communication differ when emailing, instant messaging, and texting?

6.    How does writing for a weblog differ from writing for a website? What precautions should be followed?

7.    What guidelines apply to recording an effective voice message? to leaving an effective voice message on another’s phone?

8.    Describe three business communication situations in which a technology channel would be inappropriate for exchanging information. Explain your choices.

Chapter 5 CCA Portfolio Assignment

INSTRUCTIONS:  (There are two parts to this assignment)

Part 1: 

Write an effective e-mail subject line for each of the following situations  

a)  You are providing employees important information about relocating their offices during the upcoming building renovation (details include dates, office assignments, packing procedures, security issues).

b)  You are explaining to your employees that a customary end-of-year bonus will not be possible due to declining sales. ( note - you must justify your decision without alarming the recipients).

 c)  You are sending a follow-up message to a recruiter you talked with at a career fair on campus, and attaching the requested copy of your resume.

Part II: 

You are the Office Administrator for Medical Associates, a physicians’ clinic. Compose a voicemail message that will be heard by patients and other parties who call and want to leave a message after hours. You will need to explain how to reach the voice mail box for the appointment desk, the insurance office, laboratory, and each physician (there are 4 physicians in the practice) – Drs. Smith, Jones, West, and Johnson.


DUE BY THE END OF CLASS TODAY

CH 4/CCA Portfolio Assn

INSTRUCTIONS: Proofread your answers for spelling, grammatical, and punctuation errors.  When explaining or describing your answers, each answer must be written in 3 to 5 sentences.

Answer the following 6 questions.

1. Explain why entertainment is not considered one of the foundational purposes of communication in organizational settings? 

2.  Describe the three categories of informative messages. 

3.  What are the four essential steps involved in effective persuasion? 

4.  In the workplace you will generally be communicating with five types of audiences. Describe each of these types. 

5.  The context of a message refers to the environmental influences that affect its content. Describe the four dimensions of context.  

6.  Read each of the following situations and decide what the audience reaction would likely be, and whether the deductive or inductive approach would be better. Explain your answers.

 a)  As the manager of a small retail clothing store, you are preparing a memo to let the employees know they are getting a 50 cent per hour raise. 

b)  As the assistant manager of a hotel, you are writing to a customer to let her know that the jewelry she left in her room when she departed has not been found. 

c)  As a newly hired advertising director, you are e-mailing the president of the company to request a 10 percent increase in your advertising budget.